Company Name: DEEPVYAN GLOBALSERVICES (OPC) PRIVATE LIMITED
Registered Address: 5th Floor, 505, MILESTONE25, Arya Samaj Road, Balmatta, Mangalore – 575003, Karnataka, India

1. Overview

At DEEPVYAN GLOBALSERVICES (OPC) PRIVATE LIMITED, we take pride in offering high-quality handcrafted and handmade home décor products. Since most of our products are handmade, slight variations in color, texture, size, and finish are natural and not considered defects.

We strive to ensure complete customer satisfaction. However, if you receive a damaged or defective product, we are here to help.

2. Eligibility for Returns

You may request a return only under the following conditions:

  • The product is damaged during transit
  • The product is defective
  • You received the wrong item

To be eligible for a return:

  • The request must be made within 48 hours to 3 days of delivery.
  • The product must be unused and in its original packaging.
  • Clear photos and an unboxing video (if possible) must be provided as proof of damage or defect.

3. Non-Returnable Items

The following items are not eligible for return:

  • Customized or personalized products
  • Products purchased during special sales or clearance
  • Items damaged due to misuse or mishandling
  • Minor variations in design, shade, or texture (as products are handmade)

4. Return Process

To initiate a return:

  1. Contact our customer support through the website deepvyanindia.com.
  2. Provide your Order ID and supporting images/videos.
  3. Our team will review your request within 2–5 business days.
  4. If approved, return shipping instructions will be provided.

We may arrange a pickup where available. In some cases, customers may need to ship the product back to our registered address.

5. Refund Policy

Once the returned product is received and inspected:

  • If approved, the refund will be processed to the original payment method.
  • Refunds are typically processed within 7–10 business days.
  • Shipping charges (if any) may be non-refundable unless the return is due to our error.

If the product is not eligible for return after inspection, it may be sent back to the customer.

6. Cancellation Policy

  • Orders can be cancelled before dispatch.
  • Once the order has been shipped, cancellation may not be possible.
  • Refunds for cancelled orders will be processed within 5–7 business days.

7. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again.
  • Contact your bank or payment provider, as processing times may vary.
  • If the issue persists, contact our customer support team for assistance.

8. Damaged During Shipping

If your product arrives visibly damaged:

  • Do not discard the packaging.
  • Take clear photos immediately.
  • Contact us within 48 hours of delivery.

Failure to notify within the specified time may result in rejection of the claim.

9. Contact Us

For return and refund inquiries, please contact:

DEEPVYAN GLOBALSERVICES (OPC) PRIVATE LIMITED
5th Floor, 505, MILESTONE25, Arya Samaj Road, Balmatta
Mangalore – 575003, Karnataka, India
Website: deepvyanindia.com