Company Name: DEEPVYAN GLOBALSERVICES (OPC) PRIVATE LIMITED
Registered Address: 5th Floor, 505, MILESTONE25, Arya Samaj Road, Balmatta, Mangalore – 575003, Karnataka, India

1. Overview

At DEEPVYAN GLOBALSERVICES (OPC) PRIVATE LIMITED, we are committed to delivering your handcrafted and home décor products safely and on time. Each product is carefully packed to ensure it reaches you in perfect condition.

2. Order Processing Time

  • Orders are processed within 2–5 business days after successful payment confirmation.
  • Orders are not processed on Sundays or public holidays.
  • During peak seasons, sales, or festivals, processing times may be slightly extended.

Once your order is shipped, you will receive a confirmation message/email with tracking details (if available).

3. Shipping Charges

  • Shipping charges (if applicable) will be calculated and displayed at checkout.
  • We may offer free shipping on selected products or promotional offers.
  • Any additional charges such as remote area delivery fees may apply depending on location.

4. Delivery Timeline

Estimated delivery times:

  • Within Karnataka: 3–5 business days
  • Within India: 5–10 business days
  • Remote areas: May take additional time

Delivery timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.

5. Packaging

Since we deal in handicraft and handmade items, we take special care in packaging fragile and decorative products using protective materials to prevent damage during transit.

6. Order Tracking

If tracking is available, details will be shared after dispatch. Customers can track their shipment through the courier partner’s website using the tracking number provided.

7. Delivery Issues

  • Customers must provide accurate shipping information at the time of placing the order.
  • We are not responsible for delays or non-delivery due to incorrect or incomplete address details.
  • If delivery fails due to customer unavailability or incorrect address, re-shipping charges may apply.

8. Damaged or Lost Shipments

If your order arrives damaged:

  • Notify us within 48 hours of delivery.
  • Share clear photos and videos of the product and packaging.

In case of lost shipments, we will coordinate with the courier partner to resolve the issue. Resolution timelines may vary depending on the courier’s investigation process.

9. International Shipping

Currently, we may ship only within India unless otherwise specified on the website. For international shipping inquiries, please contact our customer support through deepvyanindia.com.

10. Contact Information

For shipping-related questions, please contact:

DEEPVYAN GLOBALSERVICES (OPC) PRIVATE LIMITED
5th Floor, 505, MILESTONE25, Arya Samaj Road, Balmatta
Mangalore – 575003, Karnataka, India
Website: deepvyanindia.com